2015-2020 F150, 2017-2020 Ford Superduty T-Style Radio Tech Support Questions


Below are some of the most common questions we receive about Tech Support between our T-Style radio and your Ford truck.


  • Why does the Time/Clock keep resetting when I restart my vehicle?
    • The system receives data for the clock from a few different sources which sometimes cause the clock to change times. To fix this issue:
      • Go to the Settings
      • Look for Android Settings
        • (More Settings at the top of the page, or in SYSTEM at the top right)
      • Scroll down to System
      • Open Date and Time
      • Turn OFF Automatic Date and Time
      • Turn OFF Automatic Time Zone
      • Set the Time Zone to your local time zone, then set the time properly

  • When I remote start my truck, the AC is set on full fan speed. How do I fix this?
    • You’ll need to set that setting in your truck’s cluster. (The screen behind the steering wheel on the dash)
      1. Go to the far right for Settings
      2. Go down to “Advanced Settings”
      3. Select “Vehicle”
      4. Go down to “Remote Start”
      5. Open “Climate”
      6. Switch from “AUTO” to “Last Setting”
  • The driver’s side temperature is reversed. Hot blows cold, and cold blows hot.
    • You likely have an Auto/Dual AC truck, but the radio is set to the Manual AC setting. Follow this Climate Control Setup Guide, or you can find them under Support > Installation manuals & Bulletins.

  • Where are the Heated Seats, Cooled Seats, and Heated steering wheel options on my GEN IV Radio?
    • You’ll need to turn these on in Settings:
    • If you have the Classic settings Menu (APP Update 4.3 or older)
      • Go to Settings
      • Icon on the left with two gears
      • Enter 9300
      • Scroll to the bottom of the page. Turn on Seat Heating, Seat Blowing, and/or Wheel Heating
      • Save and Reboot at the bottom of the page
    • If you have the NEW settings Menu (APP Update 4.4 or Newer)
      • Go to Settings
      • Tap System on the top right
      • Go to Setting Guide
      • Seat & Steering Wheel
      • Turn on any options you have, press OK, then Save and Reboot at the bottom of the page

  • Where are the Heated Seats, Cooled Seats, and Heated steering wheel options on my GEN II Radio?
    • Make sure your climate control setting is already set properly. You can find setups for this under Support > Installation manuals & Bulletins.
    • If the options still are not there:
      • Go to Settings
      • Open Advanced Settings (Icon with two Gears)
      • Enter 9300
      • Look for “Change Climate UI” and switch this setting. Usually, turn this OFF.
      • Then, turn off the truck and let the radio power off. After 10-15 seconds, restart the vehicle/radio, and your icons should be there.
    • If this did not work, go through the same process, but try the other Change Climate UI option, Off or On.

  • How do I access my massage seats or ambient lighting?
    • In the AppList, there is a section on the left labeled “System App” This has an icon for LAMP and SEAT, being Ambient lighting and massage seats.
    • If the Lamp/Lighting icon is not there:
    • If you have the Classic settings Menu (APP Update 4.3 or older)
      • Go to Settings
      • Go to the icon with two gears
      • Enter 9300
      • Here you can turn On/Off “Ford Lamp”
      • Save and Reboot at the bottom of the page, or restart the vehicle/radio
    • If you have the NEW settings Menu (APP Update 4.4 or Newer)
      • Go to Settings
      • Tap System on the top right
      • Open “Factory Settings”
      • Enter 1660 and press OK
      • Go to “Install Set” on the left side of the page
      • Here you can turn On/Off “Ford Lamp”
      • Save and Reboot at the bottom of the page

  • Why does the screen go black and say NO SIGNAL when I turn my right turn signal?
    • This means there is a setting turned on for an aftermarket right/side camera. You can turn this off in settings.
    • If you have the Classic settings Menu (APP Update 4.3 or older)
      • Go to Settings
      • Go to Advanced Settings (icon with two gears)
      • Enter 9300 and press OK
      • Turn “Switch to Right Camera when turn signal is detected” OFF.
      • Save and Reboot at the bottom of the page
    • If you have the NEW settings Menu (APP Update 4.4 or Newer)
      • Go to Settings
      • Tap System on the top right
      • Open “Factory Settings”
      • Enter 1660 and press OK
      • Go to “Install Set” on the left side of the page
      • Turn “Switch to Right Camera when turn signal is detected” OFF.
      • Save and Reboot at the bottom of the page

  • How do I minimize the Bluetooth screen when on a phone call?
    • Unfortunately due to the way the Android platform works the system can only have one active application active at a time. So when you are in a phone call the Bluetooth application must be in the front or the call will drop. Where a navigation app can run in the background, a phone call can not.

  • How do I get the factory 360 Camera button to work with this radio?
    • If you have the Classic settings Menu (APP Update 4.3 or older)
      • Go to Settings
      • Go to Advanced Settings (icon with two gears)
      • Enter 9300 and press OK
      • Turn “360 Camera” to ON
      • Save and Reboot at the bottom of the page, or restart the vehicle/radio
    • If you have the NEW settings Menu (APP Update 4.4 or Newer)
      • Go to Settings
      • Tap System on the top right
      • Open “Setting Guide”
      • Tap on “Camera”
      • Turn on 360 Camera, then press OK
      • Save and Reboot at the bottom of the screen

  • Why is audio only playing from the dash tweeters after installing the T-Style radio?
    • If your vehicle has a B&O Audio system, you will need an additional B&O Adapter. If you install the radio as it comes out of the box, and this issue comes up, you likely need to purchase a B&O Adapter, or install an aftermarket amplifier for your speakers.