2014-2018 Ram T-Style Radio Tech Support Questions


Below are some of the most common questions we receive about Tech Support between our T-Style radio and your Ram truck.


  • Why does the Time/Clock keep resetting when I restart my vehicle?
    • The system receives data for the clock from a few different sources which sometimes cause the clock to change times. To fix this issue:
      • Go to the Settings
      • Look for Android Settings
        • (More Settings at the top of the page, or in SYSTEM at the top right)
      • Scroll down to System
      • Open Date and Time
      • Turn OFF Automatic Date and Time
      • Turn OFF Automatic Time Zone
      • Set the Time Zone to your local time zone, then set the time properly

  • Why is the Hazard Light button not working?
    • Unplug the main power harness and Red CANBOX. Check for bent pins or wires that aren’t making contact, and re-connect them.
    • If that doesn’t work, hold the Hazard Light Button for 30 seconds – 1 minute, and that should take care of the issue.
  • The Fan speeds are wrong and/or the temperature control isn’t working properly.
    • The radio may just be set to the wrong climate control setting. Follow this Climate Control Setup Guide, or you can find them under Support > Installation manuals & Bulletins.

  • Where are the Heated Seats, Cooled Seats, and Heated steering wheel options on my GEN IV Radio?
    • You’ll need to turn these on in Settings:
    • If you have the Classic settings Menu (APP Update 4.3 or older)
      • Go to Settings
      • Icon on the left with two gears
      • Enter 9300
      • Scroll to the bottom of the page. Turn on Seat Heating, Seat Blowing, and/or Wheel Heating
      • Save and Reboot at the bottom of the page
    • If you have the NEW settings Menu (APP Update 4.4 or Newer)
      • Go to Settings
      • Tap System on the top right
      • Go to Setting Guide
      • Seat & Steering Wheel
      • Turn on any options you have, press OK, then Save and Reboot at the bottom of the page

  • Where are the Heated Seats, Cooled Seats, and Heated steering wheel options on my GEN II Radio?
    • Make sure your climate control setting is already set properly. You can find setups for this under Support > Installation manuals & Bulletins.
    • If the options still are not there:
      • Go to Settings
      • Open Advanced Settings (Icon with two Gears)
      • Enter 9300
      • Look for “Change Climate UI” and switch this setting. Usually, turn this OFF.
      • Then, turn off the truck and let the radio power off. After 10-15 seconds, restart the vehicle/radio, and your icons should be there.
    • If this did not work, go through the same process, but try the other Change Climate UI option, Off or On.

  • Why does the screen go black and say NO SIGNAL when I turn my right turn signal?
    • This means there is a setting turned on for an aftermarket right/side camera. You can turn this off in settings.
    • If you have the Classic settings Menu (APP Update 4.3 or older)
      • Go to Settings
      • Go to Advanced Settings (icon with two gears)
      • Enter 9300 and press OK
      • Turn “Switch to Right Camera when turn signal is detected” OFF.
      • Save and Reboot at the bottom of the page
    • If you have the NEW settings Menu (APP Update 4.4 or Newer)
      • Go to Settings
      • Tap System on the top right
      • Open “Factory Settings”
      • Enter 1660 and press OK
      • Go to “Install Set” on the left side of the page
      • Turn “Switch to Right Camera when turn signal is detected” OFF.
      • Save and Reboot at the bottom of the page

  • How do I minimize the Bluetooth screen when on a phone call?
    • Unfortunately due to the way the Android platform works the system can only have one active application active at a time. So when you are in a phone call the Bluetooth application must be in the front or the call will drop. Where a navigation app can run in the background, a phone call can not.

  • Why is audio not working after installing the T-Style radio?
    • You may have missed the HI/LO plugs on the main power harness. On the Ram radios, the main power harness plugs back into itself. Coming from the radio you will find a white connector with “Dodge Ram Audio Output.” You will need to plug this into either “Dodge Ram HI Audio” for Alpine Audio Systems, or “Dodge Ram LO Audio” for Standard Audio Systems. All three of these plugs are on the main harness.